1. Who we are
Digi Parking provides QR-based session management for parking zones — street lots, hotels, hospitals, cinemas, malls, and campuses. We offer a Parker app for vehicle owners and a Controller app for venue staff and admins.
In this policy, "we" and "Digi Parking" mean the operator of the service. "You" means either a Parker (a vehicle owner using the app) or a venue operator (a business running its parking zone through the Controller app).
We act as the data controller for Parker and venue operator accounts. For session and ledger data tied to a specific parking zone, the venue is the controller for its own business records and Digi Parking acts as a processor on its behalf.
2. Information we collect
We collect what's needed to open, track, and close a parking session. Nothing more.
From Parker app users
- Account details — name, mobile number
- Vehicle details — registration/number plate for each vehicle you add
- Session history — entry time, exit time, duration, and amount for each parking session
- Shared-vehicle data — if you invite others to a vehicle (up to 4 people), their account details are linked to that vehicle's sessions
From venue operators & Controller staff
- Account details — staff name, role (staff or admin), venue details
- Session & ledger data — scanned plates, entry/exit records, revenue, flagged entries
- Entry photos — when QR or number-plate OCR fails, staff can capture a photo with the last 4 plate digits as a fallback record for that session
- Billing information — subscription/plan details, invoices, payment reference IDs
We do not store full card numbers, CVVs, or UPI credentials. Payments are handled by a payment gateway, which sends us only a transaction reference.
Collected automatically
- Device and diagnostic data — app version, device model, operating system, crash reports
- Log data — IP address and timestamps for security and abuse prevention
3. What we deliberately do not collect
Because Digi Parking sits inside hospitals, hotels, and other sensitive venues, it's worth being explicit about what the system stays away from.
| Category | Status |
|---|---|
| Continuous GPS or location tracking of your vehicle | Never collected |
| Driver's licence, biometric, or government ID data | Never collected |
| Reason for visit at hospital/hotel venues | Never collected |
| Card numbers, CVV, UPI PIN | Never collected |
| Contacts, photos, or files beyond entry-verification photos | Never collected |
| Data sold to advertisers or data brokers | Never, under any circumstance |
We do not sell your personal data, rent it, trade it, or share it with advertisers or data brokers. Our revenue comes from venue subscriptions.
4. Why we use your information
- To run parking sessions — open a session at entry, track it, close it at exit, and calculate the amount due
- To verify entries — OCR plate matching and, where needed, a manual photo fallback
- To flag anomalies — unverified or suspicious entries are flagged for the venue's admin to review
- To provide support — respond when you contact us with a problem
- To bill venue operators — generate invoices and meet tax obligations
- To improve the product — using aggregate, anonymised usage statistics only
We rely on contractual necessity to run the service you or your venue signed up for, and on legal obligation for retaining billing and audit records.
6. How long we keep data
We keep data only as long as it serves the purpose it was collected for.
| Data | Retention period |
|---|---|
| Parking session records | Kept for the venue's audit/ledger needs, then deleted or anonymised |
| Entry verification photos | Deleted once a session closes without dispute, typically within 90 days |
| Parker account & vehicle details | Until you delete your account |
| Billing and tax records | Up to 8 years, as required by Indian law |
| Anonymised aggregate statistics | Indefinite — cannot identify you |
Because Digi Parking advertises a full audit trail for venues, some session records tied to a venue's ledger may be retained past your personal account deletion for that venue's legal/audit purposes — see our account deletion page for details.
7. Your rights and choices
Under India's Digital Personal Data Protection Act, 2023, and as a matter of our own policy, you can:
- Access the personal data we hold about you
- Correct anything inaccurate or out of date
- Delete your account and associated data at any time
- Manage vehicle sharing — remove a shared user from your vehicle at any time
- Complain to us, or to the Data Protection Board of India if unsatisfied
To exercise any of these, email hello@digiparking.net from your registered email or number. We verify identity before acting on a request, and aim to respond within 2 business days.
8. How we protect your data
- Encryption in transit — all traffic uses HTTPS/TLS
- Encryption at rest — stored data and backups are encrypted
- Access control — staff access is limited to those who need it, and is logged
- Data minimisation — we do not collect fields we do not use
- Breach response — if a breach affects your data, we notify you and the relevant authority as required by law
No system is perfectly secure. What we commit to is collecting little, keeping it briefly, and telling you promptly if something goes wrong.
9. Children's privacy
Digi Parking is intended for use by adults with a registered vehicle. We do not knowingly collect personal data from children under 18.
10. Changes to this policy
We may update this policy as the product evolves or the law changes. The "Last updated" date at the top always reflects the current version. For material changes, we notify venue operators by email or in-app notice before the change takes effect.
11. Contact us
For any privacy question, request, or complaint, reach us at: