1. Agreement to these terms
These Terms of Use ("Terms") are an agreement between you and Digi Parking ("we", "us", "our"). By using the Parker app, the Controller app, or digiparking.net, you agree to these Terms.
"You" means either a Parker (a vehicle owner using the app to park) or a venue operator — a business, contractor, or institution running a parking zone through the Controller app.
2. The service
Digi Parking is a QR-based session-management system for parking zones — street lots, hotels, hospitals, cinemas, malls, and campuses. The Parker app issues a QR code used to open and close a parking session; the Controller app lets venue staff scan vehicles in and out (via QR, number-plate OCR, or manual photo entry) and lets admins track revenue and the session ledger.
Digi Parking provides queue and session software only. We are not a parking operator, valet service, or property owner for any specific lot — the venue itself is responsible for the physical parking space and its rules.
3. Accounts & eligibility
- You must be at least 18 years old to create a Parker or venue operator account.
- You're responsible for the accuracy of your account, vehicle, and venue details.
- You're responsible for activity carried out under your account, including by anyone you invite to share a vehicle, or by your staff if you're a venue operator.
4. Pricing models & payment
Digi Parking runs on one of two models, chosen by the venue:
Model A — The Parker Pays
The venue collects parking fees directly from vehicles, calculated by flat rate, time, or slab pricing, at entry or exit. That revenue belongs to the venue/contractor; Digi Parking earns a platform fee for providing the session-management software.
Model B — The Venue Pays
The venue subscribes to Digi Parking as a B2B service. Parkers experience a free session — no charge is collected from the vehicle owner at that venue.
Where a payment is collected from you, it's processed by a third-party payment gateway. We don't store your full card, UPI, or bank details — see our Privacy Policy.
Some features shown on our website as upcoming (for example, in-app UPI auto-pay, tiered subscriptions, or legacy hardware integration) are on our roadmap and are not yet part of the live service — these Terms apply only to features actually available to you today.
5. Acceptable use
You agree not to:
- Use a QR code, number plate, or account that isn't yours to open or close a session.
- Attempt to interfere with, spoof, or bypass the QR/OCR scanning system to avoid a parking charge.
- Access another Parker's or venue's account or data without authorisation.
- Reverse-engineer, resell, or white-label the Parker or Controller apps without our written permission.
Venue staff may flag an entry as suspicious in the Controller app; we may also suspend an account we reasonably believe is being used to avoid payment or misuse the platform.
6. Parking sessions & disputes
A session opens when your vehicle is scanned or logged in at entry and closes at exit. Where OCR can't confidently match a number plate, staff may log a session using a photo and the last 4 plate digits as a fallback — this is normal system behaviour, not an accusation of wrongdoing.
If you believe a session amount, duration, or flag is incorrect, contact the venue directly or reach us using the details in Section 15, and we'll help investigate with the venue.
7. Your vehicle
Digi Parking provides session-tracking software only. We do not take custody, control, or responsibility for your vehicle, its contents, or its condition while parked. Any liability for damage, loss, or theft while a vehicle is on a venue's premises is a matter between you and that venue, subject to the venue's own policies and applicable law — not Digi Parking.
8. Service availability
We aim to keep the Parker and Controller apps available and reliable, but we don't guarantee uninterrupted or error-free service. QR/OCR scanning can occasionally misread a plate — the manual photo fallback exists precisely for that reason. Where connectivity is lost at a venue, staff may need to fall back to a manual process until service is restored.
9. Intellectual property
The Digi Parking name, logo, and the software behind the website, Parker app, and Controller app are owned by Digi Parking or its licensors. These Terms give you a limited right to use the service for your own parking or venue operations, nothing more.
10. Third-party services
Digi Parking relies on third-party providers to work — a payment gateway to process session and subscription payments, and a cloud hosting provider. We're not responsible for outages or errors caused by these providers, though we'll work to route around persistent problems where we can.
11. Disclaimers & limitation of liability
Digi Parking is provided "as is," without warranties of any kind, express or implied, including as to availability, accuracy, or fitness for a particular purpose.
To the maximum extent permitted by law, Digi Parking will not be liable for indirect, incidental, or consequential damages arising from use of the service — including, without limitation, damage, loss, or theft of a vehicle or its contents while parked at any venue. Nothing in these Terms limits liability that cannot be limited under applicable Indian law.
12. Termination
You can stop using Digi Parking and close your account at any time by contacting us — see our account deletion page. We may suspend or terminate an account that violates these Terms or misuses the platform, after reasonable notice where practical.
13. Governing law
These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of Digi Parking will be subject to the jurisdiction of the competent courts of India.
14. Changes to these terms
We may update these Terms as Digi Parking evolves. The "Last updated" date at the top always reflects the current version. For material changes, we'll notify venue operators by email or in-app notice before the change takes effect.
15. Contact us
Questions about these Terms can be sent to: